HP Envy 6255 Troubleshooting

HP Envy 6255 will not recognize – Apple Mac book

The Envy 6255 printer may not recognize your Apple Mac book if the driver is not installed properly.

It can also occur if your laptop is not connected to the internet.

Check if your Mac computer and printer are linked to the same network.

If not, make sure that they share the same network.

Check if the latest version of the HP Printer software is installed on your Macbook.

If not, update the HP Envy Photo 6255 printer driver.

Power cycle your 123.hp.com/envy6255 printer and check if the issue persists.
Select the Devices and Printers list from the control panel of your computer.
Right click on your printer and select the default printer icon.
Choose See What’s Printing and select Printer.
Ascertain to choose the correct port.
Also, uncheck the Use Printer Offline option.
Try to connect your printer and check if the HP Envy 6255 troubleshooting issue has resolved.
If not, check the router lights and ensure that they are blinking properly.
Ascertain that the router is providing an uninterrupted internet supply to your computer.
If there is an unstable internet connection, get in touch with your ISP (internet service provider).

The Envy photo 6255 printer not printing issue can occur due to a poor power connection or paper jam. Resolve this issue by going with the steps given below.
Ascertain to check the power connection of the printer by making sure that the power cable connected to the device isn’t loose.
Wiggle the power cable and make sure it is properly inserted into the printer.
Look for damages and make sure to test the wall outlet for any power problems.
If this doesn’t seem to be the issue, check for paper jams.
Use a flashlight and check the input and output trays for jammed paper.
Open the carriage access door and look for bits of paper stuck in the carriage path or rollers.
Remove them carefully and make sure not to damage the interior components while taking out the paper.

Performing a hard reset of the printer is the only way to resolve this issue.
The printer needs to be turned on, make sure to wait for the printer to remain silent and idle before you continue.
The USB cable needs to be detached from the rear of the printer.
Make sure to leave any connections on the printer if the printer is linked to a wireless connection.
Detach the power cord from the wall outlet.
Wait for a minute and plug the power cord back to the wall outlet.
Ascertain to link it to the power outlet directly.
Connecting it via a surge protector or power strip may lead to an interrupted power supply.
Once you connect the cable, the printer powers on automatically.
If not, push the power button.
Printing a test page will ensure that the HP Envy 6255 Troubleshooting issue has resolved.

Resolve scanning issues in the Envy 6255 printer by updating the printer firmware. If none of the problems work, carry forward the instructions given below.
Open the scanner lid and check for any damage on the scanner platen.
Open the ADF assembly and remove any jammed paper if present.
Download and install the HP Print and Scan Doctor tool.
Run the Diagnostics of the tool to overcome scanning issues.
Detach the USB cable from the printer and reattach it.
Select Control panel on your computer and choose Programs -> Programs and Features.
Now choose Uninstall the HP Print software, and the printer software gets uninstalled.
Re-install the software and verify whether the HP Envy 6255 Troubleshooting issue persists.
If yes, contact our tech support team.