HP Envy 7858 Troubleshooting – Guidelines

Every printer issue happens unexpectedly. The most common printer problems might occur due to connectivity and hardware or software issues. If you encounter any problem with your HP ENVY 7858 printer, you can use the relevant troubleshooting solution to fix it. Troubleshooting is the simplest and quickest way to get the printer back to work. So, you can fix your printer issues by performing the HP ENVY 7858 troubleshooting solutions that are given on this page.

Table Of Contents

How to Print on photo paper with my Envy Photo 7858. Printer doesn’t see the photo tray.

Check The Print Settings

  • Before starting to print a document from your printer, make sure to load the paper into the input tray.
  • Open the document on your computer and select the Print option.
  • Make sure to select your HP ENVY 7858 printer from the available device list.
  • Now, open the Properties dialog box.
  • Here, select the Layout tab and choose the Orientation option you want to use from the drop-down list.
  • Click the Pages per Sheet drop-down list and choose the option you wish to use.
  • Next, select the Paper/Quality tab and set the media type to the HP Advanced Photo Paper option.
  • Specify the print quality and color settings.
  • Click on the Advanced button and set the paper size.
  • Go for the Printing Shortcut tab and choose the Photo Printing option.
  • Once completed with all the settings, click the OK button to close the Properties dialog box.
  • Click the Print or OK button to start the printing process.
  • Now, check if the issue is solved.
    HP Envy 7858 Troubleshooting

HP Envy Photo 7858 Not Printing From Queue

Delete And Reassign The Print Jobs

  • First, select the Start menu on your computer’s main screen.
  • Type Control Panel into the search bar at the bottom of the window.
  • Choose the Control Panel option from the search result.
  • Here, select the Hardware and Sounds option from the list.
  • Click on the Devices and Printers option.
  • Now, right-click on your HP ENVY 7858 printer’s icon and choose the See what’s printing option.
  • Click on the Printer tab at the top of the window.
  • Select the Cancel All Document option from the drop-down list.
  • Now, reassign the print jobs and check if the printer is printing from the assigned queue.

HP Envy 7858 Troubleshooting

HP Envy Photo 7858 Error B8CDD2FE

Update Your Printer Firmware

  • Open the default browser on your computer.
  • Type the URL of the official support page of your printer and press the Enter key.
  • Pick the Support tab at the top of the window and select the Software and drivers option from the list.
  • Select the Printer category.
  • On the next page, input your printer model name under the Enter your product name field and click on the Submit button.
  • Search the Firmware section and select it.
  • Choose the firmware file and click on the Download button.
  • Now, the HP ENVY 7858 printer’s firmware will start to download on your computer.
    Start The Installation Process
  • After completing the download, launch the executable file and start the installation process.
  • Now, you need to follow the on-screen prompts to complete updating the firmware of your printer.
  • Once it is completed, check if the error code B8CDD2FE is fixed.

HP Envy Photo 7858 Paper Jam

  • First, you need to turn off the printer and disconnect the power cord from the wall socket.
  • Next, unplug the power cord from the printer’s rear.
  • You need to remove all the sheets from the paper tray.
  • Pull out the input paper tray from your printer.
  • Check whether the paper is jammed inside the tray area.
  • If yes, use both your hands to remove the jammed paper from the input tray area.
  • Ensure to remove all the jammed paper from your HP ENVY 7858 printer.
  • Now, reload the sheets into the paper tray.
Reload The Sheets Into The Paper Tray
  • Insert the tray into your printer.
  • Connect the power to your printer’s rear and the other end into a wall socket.
  • Turn on your printer and check whether the issue is solved.

HP Envy 7858 Printer Offline

Set Your Printer As The Default One

  • Start by clicking the Windows icon at the bottom-left corner of your computer.
  • Launch the Control Panel window.
  • Select the Devices and Printers option.
  • Now, you will see the available printer list in the window.
  • Right-click on your printer’s icon and click on Set as a default printer option from the drop-down list.
  • Restart your printer.
    HP Envy 7858 Printer Offline

For Windows 10

  • Select the Windows icon on your computer and open the Settings window.
  • Select the Devices menu and click on the Printers & Scanners option.
  • Make sure to deselect the Let Windows manage my default printer option.
  • Now, choose your printer from the list.
  • If your HP ENVY 7858 printer appears multiple times on the screen, select the printer with the online status.
  • Now, select the Manage option and click on the Set as default button.
  • Check whether the offline printer issue is solved.
  • If it does not work, delete the print jobs on your computer by following the next troubleshooting method.
    Set As Default Button

HP Envy 7858 Won’t Install

Reinstall The Printer Driver

  • Open the Control Panel window on your computer.
  • Select the Programs & Features option from the list.
  • Now, right-click on the respective printer driver.
  • Click the Uninstall option from the drop-down list.
  • Again click Uninstall to confirm.
  • After uninstalling the printer driver from the computer, you need to reinstall it.
  • Now, use the driver installation CD that came with your printer package and start the installation process on your computer.
  • If you don’t have the installation CD, visit your printer’s official support page and download the relevant driver on your computer.
    Download The Relevant Driver On Your Computer
  • After completing the download, open the driver file and start the installation.
  • Check if you can install the HP Envy 7858 printer without any trouble.


Hoping that you can have now fixed those issues on your printer by executing the above HP ENVY 7858 troubleshooting solutions. So, you can now start to proceed with the print jobs without any issues. To get more information about your printer, contact our technical experts using the Click to call button on this page.