HP OfficeJet 5258 troubleshooting

HP OfficeJet 5258 Printer Offline

  • If you are connected wirelessly, ensure that the router’s connection is active.
  • Download and install HP Print and Scan Doctor on your computer.
  • Run the tool and diagnose the printer offline issue.
  • If prompted to perform system updates, select Turn on printer updates and then choose Yes.
  • Make your printer as default if prompted.
  • You can also use other third-party apps to diagnose and resolve the offline issue.

HP OfficeJet 5255 printer not printing black ink & Color Ink

  • Replace the ink cartridges if they are low on ink.
  • Do not use non-HP ink cartridges for your printer.
  • Always use genuine HP ink cartridges compatible with your printer.
  • Ensure that the ink cartridges are inserted into the designated ink slots.
  • Review the print settings under the installed printer driver.
  • Make sure to clean the ink nozzles on a regular basis.
  • It is not advisable to refill the ink cartridges on your own.

Solution for HP OfficeJet 5255 Paper Jam Issue

  • Deactivate the printer’s power and network/USB connections.
  • Tap the Cancel or Stop icon on the printer for fifteen seconds.
  • Wait for a while and the papers start to roll out from inside of the printer.
  • Check if the issue is resolved, else, manually remove the jammed papers.
  • Remove the papers from the jammed area and clear the bits of torn paper pieces.
  • Reload the input tray, print a test copy, and check if the issue is rectified.
HP OfficeJet 5255 Paper Jam Issue

HP officejet 5258 troubleshooting


HP OfficeJet 5255 Won’t Scan

  • Get the HP Scan Extended software on your laptop.
  • Double-click the software and select the Allow Once Option.
  • Click Yes on the pop-up window and wait until the software installs.
  • Go to the Start menu and then navigate to the All Programs menu.
  • Select HP > HP Scan Extended > Run “HP Scan Extended”.
  • Click the + sign to expand the Scan tab on the upcoming screen.
  • Customize the scan settings and then quit the menu.