HP Officejet 5740 Troubleshooting Solutions

123.hp.com/oj5740 Printer Offline

Step 1:To Examine the connectivity

  •    You can download a compatible app and then solve the issue by following the on-screen instructions.
  •    Now, change the default driver to installed driver and then check if the printer still displays printer offline message.
  •    Try resetting the printer to check the connection status. If the HP Officejet 5740 Troubleshooting issue still persists, proceed to the next step.

Step 2: To select the correct port

  •    If the driver is using an inappropriate communication port, then the error might occur. Thus, ensure that you select the correct port.
  •    You can try upgrading the printer firmware to solve the printer offline issue. If you find that the issue still persists, proceed to the next step.
  •    Also, try connecting the printer over the network using manual IP address, one of the easiest methods of connection.

Step 3:To add a second printer device to Windows

  •    Once you complete setting the manual IP address, you need to add a printer port and then remove the printer’s name from the list of available devices.
  •    You can now install the device using the HP Printing software. Follow the on-screen instructions and proceed to the next step.
  •    If the printer can print and there is no offline issue, you can stop HP Officejet 5740 Troubleshooting

123 HP Oj5740 Blank Page Error

Step 1:To check the estimated ink levels

  •    Make sure that you use genuine HP 5740 ink cartridges
  •    Insert plain white paper in the paper tray.
  •    Check the estimated ink levels. If you find that the cartridges are not low on ink, you need not replace them.
  •    If you find that the cartridges are low or empty, replace them by following the on-screen instructions.

Step 2:To align the printer

  •    You need to make sure that the 123.hp.com/oj5740 printer is turned on, the paper is loaded and then lift the printer lid.
  •    Now, place the alignment page on with the printed-side down on the right-front corner of the scanner glass.
  •    Shut the lid, then press OK to complete the alignment and wait for the printer to scan the alignment sheet.

Step 3: To use an automated tool to clean the printhead

  •    If you have printing issues it indicates that the printhead might be clogged. Insert plain white paper in the input tray.
  •    Now, tap the button next to the Setup icon in the lower-left corner of the control panel.
  •    Now, tap the button next to the Setup icon in the lower-left corner of the control panel.
  •    Tap the Right Arrow button to select Tools and then tap the Right Arrow button to select Clean Printhead and then select OK.

123 HP Officejet 5740 Print Issues

Step 1:To use genuine HP ink cartridges

  •    Ascertain that you use genuine HP Officejet 5740 ink cartridges and if necessary, select your country/region. Proceed to the next step to check for ink smears.
  •    If you find that there are smears of ink on the back of your printouts, you can use an automated tool to resolve this HP Officejet 5740 Printer issue.Follow the on-screen instructions and try to print. If the print quality is unacceptable, you can proceed to the next step.

Step 2:To use the appropriate paper for your print job

  •    Mount the paper print side down in the input tray and ensure that you do not use wrinkled or curled paper.
  •    Ensure that you do not replace cartridges for vertical streaks in a printout and after checking the paper, try to print again.
  •    If you find that the print quality is unacceptable, you can proceed to the next step.

Step 3:To check the print settings

  •    You can check the print settings to make sure that they are appropriate for your print job.
  •    Also, check the estimated ink levels by tapping the Ink icon on the printer’s control panel.
  •    You can replace any low or empty ink cartridges, if necessary. Print a Print Quality Diagnostic report to evaluate the results.

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HP Officejet 5740 Troubleshooting