HP Officejet Pro 6978 Troubleshooting

How to Solve HP Officejet pro 6978 Paper Jam Issue

  • Terminate all the print jobs currently occurring on the 123.hp.com/ojpro6978 printer.
  • Deactivate the printer’s power and network/USB connections.
  • Tap the Cancel /Stop icon on the printer for fifteen seconds.
  • Wait for a while and the papers start to roll out from inside of the printer.
  • Check if the issue is resolved, else, manually remove the jammed papers.
  • Remove the papers from the jammed area and clear the bits of torn paper pieces.
  • Reload the input tray, print a test copy, and check if the HP Officejet Pro 6978 troubleshooting issue is rectified.

HP Officejet Pro 6978 Troubleshooting


Why is my HP Officejet Pro 6978 Printer Offline

  • Get the HP Print and Scan Doctor tool on your Windows device.
  • Identify the HPPSdr.exe file and install the same.
  • Click the Start icon on the utility tool’s Welcome page.
  • Select the printer for which you have to troubleshoot.
  • Continue with the on-screen guidelines and resolve the connection problems.
  • Click Fix Printing and wait until the utility tool resolves the issue.
  • After that, try connecting the printer to a network source and check if the HP Officejet Pro 6978 troubleshooting issue is resolved.

Why is my HP Officejet Pro 6978 printer not printing black ink

  • Replace the ink cartridges if they are low on ink.
  • Do not use non-HP ink cartridges for your printer.
  • Always use genuine HP ink cartridges compatible with your printer.
  • Ensure that the ink cartridges are inserted into the designated ink slots.
  • Review the print settings under the installed printer driver.
  • Make sure to clean the ink nozzles on a regular basis.
  • It is not advisable to refill the ink cartridges on your own.

HP Officejet Pro 6978 Factory Reset

  • Take a backup of the information on your printer.
  • Go to the Resets menu on your HP OfficeJet Pro 6978 printer.
  • Select the Recovery Manager or Device manager tab.
  • Touch the Factory Reset option on the upcoming screen.
  • The 123.hp.com/ojpro6978 displays a warning message stating Are you sure? Yes, No, or Cancel.
  • Tap Yes and the printer displays three types of the factory reset process.
  • Touch each option to know about their actions and then choose one.
  • Proceed with the on-screen directions to complete the factory reset process.